Counseling During COVID-19
April 23rd, 2021: Continuing to Safely Meet
At this time, we are having in-person sessions with any client who prefers and feels comfortable to do so, while also making telehealth sessions available to those who feel more comfortable not coming to the clinic. We're encouraged that several insurance providers have extended their coverage of telehealth services in support of clients' choice as well! For in-person sessions, we're continuing to encourage masking and social-distancing in our lobbies, we're still utilizing the COVID screening questions, and are asking anyone who is not feeling well to stay home. Remember also that your specific clinician may have unique parameters for in-person sessions so please contact us or ask your clinician about these specifics.
With your help and God's blessing, we've been able to continue supporting our clients throughout the pandemic and look forward to seeing it through with you!
May 11th, 2020: Reopening For In-Person Sessions
In case you've ever wondered, YES, we do miss our clients! The switch to telehealth has and continues to be such a blessing to allow us to continue our work through COVID, but we're also excited that our state leadership is encouraging cautious and phased reopening of businesses like ours.
Beginning May 11th, the clinic will be reopening for in-person sessions for clients who prefer this. We'll continue to sanitize the clinic twice weekly and regularly wipe down surfaces throughout each day. However, to ensure our in-person sessions are as safe as possible, we also ask that clients call the clinic when they arrive for their session (please leave a voicemail if necessary) and wait in their vehicle until they are called in. Additionally, only those involved in in-person sessions and guardians of minor clients will be allowed into the clinic. Upon entering the clinic, we'll need to take your temperature and make sure none of the COVID screening questions apply to you. Of course, for clients who are not yet comfortable coming into the clinic, telehealth will still be available from all clinicians for now. Finally, your specific clinician may have unique parameters for in-person sessions so please contact us or ask your clinician about these specifics.
We hope to (safely) see you soon! Thanks for allowing us to walk with you through this pandemic!
March 23rd, 2020: Switching to Telehealth Only for Safety
To do our part in mitigating the spread of COVID-19, we are encouraging clients to transition to telemental health counseling via a secure, HIPAA compliant online format. Online sessions can be done using your smartphone, tablet, or any device with a camera and a microphone. Limited in-person sessions will be provided on an as-needed basis so please talk with your clinician if you have any concerns regarding online sessions.
These changes will go into effect starting Monday, March 23. You will still receive the normal email appointment reminder 48 hours prior, and a text reminder 24 hours prior to your scheduled appointment, even if it is an online session. Our 48-hour cancellation policy will still be in effect for online sessions. During your online session, please make sure to use a safe, quiet, secure location and be aware of those around you. If you have any questions, please do not hesitate to contact us. We will provide the online link a few days prior to your appointment.
We want to do our best to serve you and your therapy needs during these challenging times. Thank you for your cooperation and continued support!